FAQ

Shipping service is our competence

If you have any questions on our work and service try surfing this page with most ones. If anything left unclear afterwards, fell free to ask us via e-mail here: ask@fromdoortodoor.com. We will answer immediately.

• What cities are available as starting and destination points for delivery?
• Which is the minimum load you work with?
• How long does it take you to deliver my freight from Western Europe, China, USA?
• Do you provide urgent delivery?
• How long does it take you to load/unload my freight and pass customs registration (customs clearance)?
• Can you help me to choose optimal rout for my shipment?
• What kinds of goods do you ship?
• Do you provide customs registration for personal things of individuals?
• Do you import second-hand equipment?
• Do you provide shipment and customs-clearing services for companies from elsewhere except Moscow and Moscow region?
• Do you provide consolidation of consignments of goods from different suppliers at your foreign warehouses?
• Do you provide packaging and how it is paid?
• Can I pay for shipment and customs clearing when receiving it in Moscow or in other city?
• Can you contact our foreign partners to manage the shipment of our freight to Russia?
• Do you deliver massive and extra-large items?
• Who ought to fill in the CMR and TIR Carnet forms?
• What is the maximum carrying capacity of 82-120 meters road-trains?
• Which are the dimensions of “EUROTENT” road-train?
• Which are the outer and inner dimensions of 20 and 40 feet containers and their carrying capacity?
• What does euro-palette weight?
• My Insurance company seems better than ones from your list, may I leave insurance for them?